Refund Policy

You have 7 days from the date of purchase to request a refund if the agent doesn't work as described. You'll need to provide evidence. Brash reviews the request and makes a final decision.

Who can request a refund

Any buyer who purchased an agent on Brash within the last 7 days.

What qualifies for a refund

A refund request is valid when the agent doesn't work as described in the listing.

Valid reasons

• The agent crashes or fails to run, and you've followed the README installation steps correctly
• A feature described in the listing is absent from the package
• The required dependencies or API keys are materially different from what's stated in the listing
• The package is corrupted or empty

Not valid reasons

• You changed your mind
• The agent is harder to set up than you expected (technical level is stated on every listing)
• The agent doesn't produce results you're happy with, but it does work as described
• You bought the wrong agent (see goodwill exception below)
• The builder's tech stack isn't what you prefer
• You found a similar agent cheaper elsewhere

Goodwill exception — accidental purchases: if you contact us within 24 hours of a clearly mistaken purchase (e.g., wrong listing, duplicate purchase) and have not yet downloaded the agent, we may issue a full refund as a goodwill exception at our discretion. Contact support@bebrash.co with your order details.

What evidence to provide

When you submit a refund request, you need to include at least one of:

• Screenshots or text of the error messages you received
• A description of what you did step-by-step and where it failed
• The output (or lack of output) you got vs. what the listing described
• Any deployment logs that show the failure

Vague requests ("it didn't work") without supporting detail will be returned to you for more information before we process them.

How to request a refund

1. Go to My Purchases on bebrash.co
2. Find the purchase and click Request Refund
3. Select the reason and describe what went wrong
4. Submit

You'll receive a confirmation email. The builder is notified and has 5 business days to resolve the issue directly with you. If unresolved, Brash steps in.

Timeline

If your refund is approved

• You receive a full refund to your original payment method
• Your download access to the agent is revoked
• Your review (if submitted) remains on the listing

If your refund is denied

• You keep access to the agent
• You receive an email explaining the decision
• You can contact support@bebrash.co once to dispute the decision — we'll review it a second time. After that, the decision is final.

Brash is a platform of builders who put real work into their agents. Refunds exist to protect buyers from genuine failures — not to undermine builders. We apply this policy fairly in both directions.

Questions: support@bebrash.co